Terms of Service
Draft for review · مسودة للمراجعة — Not effective and not accepting payments. لم تدخل حيز التنفيذ ولا تستقبل مدفوعات.
Last updated: [EFFECTIVE DATE]
These terms govern your use of FM Ascend (fmascend.com), an online study service for the Saudi Board Family Medicine examination (SCFHS). By creating an account or buying a subscription you agree to them.
Who we are
FM Ascend is an online study service based in the Kingdom of Saudi Arabia. Contact: [email protected].
What you buy
A subscription gives one person online access to the FM Ascend question bank (with explanations and timed mocks) and recorded lectures for the period you choose. It is a digital service only. Nothing is shipped.
- Plans and prices: see Pricing. Price: [PRICE] Saudi riyals (SAR) for [DURATION]. Not registered for VAT.
- Access starts when payment is confirmed and you sign in with the email you used to pay. Sign-in is by a one-time link sent to that email.
- Access ends automatically at the end of the paid period. [RENEWAL: auto-renew or not]
How to buy
Choose a plan, enter your email, and review the selected plan, duration, total fees and policies before confirming payment. The intended payment provider is Moyasar; activation is pending. At launch, the confirmed payment will generate an emailed receipt showing the order and total. [VERIFY PAYMENT / RECEIPT FLOW BEFORE LAUNCH] FM Ascend never sees or stores your full card details.
Your account
- Your subscription is personal. Sharing your account, sign-in links or access with anyone else is not allowed.
- Copying, downloading in bulk, recording, reselling or republishing the questions, explanations or lectures is not allowed.
- We may suspend an account that breaks these rules, after telling you why by email.
Educational content
The content is for exam preparation only. It is not medical advice and does not replace clinical judgment, official guidelines or the SCFHS exam blueprint. FM Ascend is independent and is not affiliated with or endorsed by the Saudi Commission for Health Specialties.
Cancellations and refunds
See the Refund policy.
Service availability
We aim to keep the service available at all times, but short interruptions for maintenance may happen. If the service is unavailable for a long period through our fault, contact us and we will extend your access or refund the unused part.
Complaints
Email [email protected]. For a payment processing issue, contact the payment provider through its published support channels. Consumer disputes may be raised through the Ministry of Commerce.
Changes and law
We may update these terms and will show the new date above. Changes do not affect a subscription already paid for. These terms are governed by the laws of the Kingdom of Saudi Arabia.
Seller identity
- Trading name: FM Ascend
- Freelance document no.: FL-158124009
- VAT status: Not registered for VAT
Content ownership and permitted use
Your subscription is a limited right to study personally, not ownership of the material. Content belongs to FM Ascend or its credited licensors. Do not scrape the site, bypass access controls, build a competing bank from its content, or use it to train AI systems. Third-party open-licence media remains subject to its credited licence. This does not prevent lawful copyright exceptions or retaining receipts and complaint evidence.
Devices and account security
Use your own account on supported browsers. Never forward a sign-in link or allow another person to use your subscription. Report suspected unauthorised access to our contact email. [DEVICE / CONCURRENT-SESSION LIMIT: confirm actual implementation before publication]
Account restrictions and review
We may temporarily restrict access to investigate misuse or protect an account. We explain the reason by email and you may request a review. If a restriction was our mistake, we restore access and make good the lost period. Any permanent closure and refund decision remains subject to applicable law; it does not erase statutory consumer rights.
Subscription updates
We may correct or expand the material without materially removing the access purchased. A later price change does not alter the price already paid. Important policy changes will be notified on the site or by email; an existing purchase retains its agreed terms unless a legal requirement applies or you accept the change.
Complaints procedure
Email the order reference, account email and a description of the issue. Never send a full card number, sign-in link or patient information. Proposed service targets: [COMPLAINT ACKNOWLEDGEMENT TARGET — e.g. 3 working days; owner to confirm] and [RESOLUTION TARGET — e.g. 15 calendar days; owner to confirm]. We explain any delay. Unresolved consumer complaints may be referred to the Ministry of Commerce through its official channels.
Merchant: FM Ascend · Kingdom of Saudi Arabia · [email protected]